Refund Policy
This page describes how refunds work on Devdazzle. The rules differ between the Marketplace (ready-made digital products) and the Freelancer service (commissioned work).
Mandatory consumer rights granted by the law that applies to you remain unaffected by this policy.
Marketplace refunds
Digital products delivered through the Marketplace are made available for immediate download. Because of that, refund eligibility is limited to specific cases and a fixed time window.
Refund window
A refund request must be submitted within 14 days of the purchase date.
Eligible reasons
A refund may be granted when one or more of the following applies:
- Missing or wrong files. The delivered package does not include the files described on the listing, or contains different files than the ones offered.
- Significant mismatch with the description. The product differs in a material way from the written description on the listing.
- Significant mismatch with the previews. The product does not match the images, videos, or other previews shown on the listing.
- Unusable or corrupted files. The delivered files cannot be opened, decompressed, or used as intended in the formats stated on the listing.
Requests citing one of these reasons must include a clear description of the problem and, where possible, evidence such as screenshots or short recordings.
Reasons that do not qualify
Refunds are not granted in the following cases:
- Change of mind after download.
- The product works as described but does not fit the buyer's specific project, workflow, or use case.
- The buyer lacks the software, hardware, or skills required to use the product, where such requirements are stated on the listing.
- The buyer was able to use the product to complete a project and is requesting a refund afterward.
- Issues caused by third-party software, modifications, or environments outside the seller's control.
- The 14-day window has expired.
How to request a refund
Open the order from your Dashboard and use the refund request option, or contact us by email referencing the order number. Include the reason and any supporting evidence.
Each request is reviewed by our team against this policy. We may contact the seller for a response before issuing a decision. Decisions are communicated by email.
How refunds are issued
Approved refunds are returned to the original payment method or platform balance used for the purchase. Once a refund is issued, the associated license is revoked and the files must no longer be used. Continuing to use a refunded product is a violation of the Terms of Use.
Freelancer refunds
Freelancer engagements are commissioned work between a client and a freelancer. Funds are held in escrow throughout the project and are not released until the client approves delivery.
Before delivery is approved
While an order is open and has not yet been marked complete, either party can request cancellation from the order page.
- If both parties agree to cancel, the escrowed amount is returned to the client.
- If the other party does not respond or rejects the cancellation, the requesting party can open a dispute.
Disputes
A dispute pauses the order and submits it to our team for review. Both parties are asked to provide the project record, delivered files, and any relevant messages. We review the case against the agreed scope and the Terms of Use, and decide one of the following:
- Release the full amount to the freelancer.
- Return the full amount to the client.
- Split the amount between the two parties based on work delivered.
Dispute decisions are final on the platform. Manual review takes time; we do not commit to a fixed turnaround.
After the client approves delivery
Once the client marks the order as complete and submits the required review, the escrowed funds are released to the freelancer and the order is closed. At this point the order cannot be cancelled and the payment cannot be refunded through the platform. Approving delivery is the explicit confirmation that the work meets the agreed scope.
If a problem becomes apparent after completion, the buyer can contact the freelancer directly. Any further arrangement is between the two parties.
Payment platform fees
Where a refund is issued, the original transaction amount is returned. Non-refundable processing fees charged by a third-party payment provider may be deducted in line with that provider's terms. Currency conversion differences caused by exchange rate movement between the purchase and the refund are not compensated.
Chargebacks and fraudulent claims
Opening a chargeback with a payment provider without first contacting us, or submitting a refund request with false information, may result in suspension of the account and forfeiture of access to purchased content. Please reach out to us first; most cases can be resolved directly.
Contact
For all refund matters:
- Devdazzle Bilgi ve İletişim Teknolojileri Paz. Tic. LTD ŞTİ
- [email protected]
Sensitive matters can also be raised through the relevant form linked from the Help Center.
Changes to this policy
We may update this policy. The effective date above reflects the most recent version. Material changes will be communicated in advance through the platform and, where appropriate, by email.