Refund Policy
This page describes how refunds work on Devdazzle. The rules differ between the Marketplace (ready-made digital products) and the Academy (online courses).
Devdazzle, operated by Devdazzle LLC, is the seller of record for each sale, selling in its own name as principal. As the seller of record, Devdazzle is the merchant that processes each sale and issues any refund. A refund returns the sale amount to the buyer and reverses the access or license granted by that sale.
Mandatory consumer rights granted by the law that applies to you remain unaffected by this policy.
Marketplace refunds
Digital products delivered through the Marketplace are made available for immediate download. Because of that, refund eligibility is limited to specific cases and a fixed time window.
Refund window
A refund request must be submitted within 14 days of the purchase date.
Eligible reasons
A refund may be granted when one or more of the following applies:
- Missing or wrong files. The delivered package does not include the files described on the listing, or contains different files than the ones offered.
- Significant mismatch with the description. The product differs in a material way from the written description on the listing.
- Significant mismatch with the previews. The product does not match the images, videos, or other previews shown on the listing.
- Unusable or corrupted files. The delivered files cannot be opened, decompressed, or used as intended in the formats stated on the listing.
Requests citing one of these reasons must include a clear description of the problem and, where possible, evidence such as screenshots or short recordings.
Reasons that do not qualify
Refunds are not granted in the following cases:
- Change of mind after download.
- The product works as described but does not fit the buyer's specific project, workflow, or use case.
- The buyer lacks the software, hardware, or skills required to use the product, where such requirements are stated on the listing.
- The buyer was able to use the product to complete a project and is requesting a refund afterward.
- Issues caused by third-party software, modifications, or environments outside the seller's control.
- The 14-day window has expired.
How to request a refund
Open the order from your Dashboard and use the refund request option, or contact us by email referencing the order number. Include the reason and any supporting evidence.
Each request is reviewed by our team against this policy. We may contact the seller for a response before issuing a decision. Decisions are communicated by email.
How refunds are issued
Approved refunds are returned to the original payment method used for the purchase. Once a refund is issued, the associated license is revoked and the files must no longer be used. Continuing to use a refunded product is a violation of the Terms of Use.
Academy course refunds
An Academy course is an instant-access digital sale on the same checkout as the Marketplace. Devdazzle is the seller of record for the course and pays the instructor their share to their connected payout account. Enrollment is granted the moment payment is confirmed, and the course is yours for lifetime access with no expiry, subject to revocation as described below. Course videos are streamed for personal viewing only; they are not downloadable, and access is personal and non-transferable. Because access begins immediately, courses carry a strong consumption-based default: once you have begun watching or working through the course, the sale is generally treated as consumed, and a refund is not guaranteed.
Refund window
A refund request must be submitted within 15 days of the purchase date. Only paid orders are eligible.
Eligible reasons
A refund may be granted at our discretion when one or more of the following applies:
- Significant mismatch with the description. The course differs in a material way from the written description on its page.
- Missing lessons or curriculum. The lessons, modules, or curriculum advertised on the course page are not present in the course.
- Undeliverable video. The course videos cannot be played as offered and the problem is not caused by the buyer's device, browser, or connection.
Requests citing one of these reasons must include a clear description of the problem and, where possible, evidence such as screenshots or short recordings.
Reasons that do not qualify
Refunds are not granted in the following cases:
- Change of mind after watching part or all of the course.
- Substantial progress through, or completion of, the course.
- The course is as described but does not fit the buyer's specific goals, skill level, or expectations.
- The buyer lacks the software, hardware, or background required to follow the course, where such requirements are stated on the course page.
- Issues caused by the buyer's own device, browser, network, or third-party environment.
- The 15-day window has expired.
How to request a refund
Course refunds are not self-service. Open a support ticket within the refund window referencing the course and the order, and include the reason and any supporting evidence. Each request is reviewed by our team against this policy and decided at our discretion; approval is not guaranteed. We may contact the instructor for a response before issuing a decision. Decisions are communicated by email.
How refunds are issued
Approved refunds are returned to the original payment method used for the purchase. Once a refund is issued, the course enrollment is revoked and access ends. After a refund, the same course cannot be purchased again.
Payment platform fees
Where a refund is issued, the original transaction amount is returned. Non-refundable processing fees charged by a third-party payment provider may be deducted in line with that provider's terms. Currency conversion differences caused by exchange rate movement between the purchase and the refund are not compensated.
Chargebacks and fraudulent claims
Opening a chargeback with a payment provider without first contacting us, or submitting a refund request with false information, may result in suspension of the account and forfeiture of access to purchased content. A chargeback on a course likewise revokes the enrollment and ends access, and the course cannot be purchased again. Please reach out to us first; most cases can be resolved directly.
Contact
For all refund matters:
- Devdazzle LLC
- [email protected]
Sensitive matters can also be raised through the relevant form linked from the Help Center.
Changes to this policy
We may update this policy. The effective date above reflects the most recent version. Material changes will be communicated in advance through the platform and, where appropriate, by email.